Welcome to MUNDY.CO - IT Knowledgebase written by Daniel Mundy from Adelaide, Australia.
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Phone: 0407 175 859
8 years professional experience in the IT sector, ranging from desktop support to server and small business. Worked in varied environments from small to medium and large IT providers, supporting small to medium sized clients and their IT systems.
Most recently I have been the senior technical engineer for KPTech where I have been responsible for all aspects of technical project implementation and providing guidance for the other technicians.
Proficiencies:
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| October 2002 – August 2003 | Linux Terminal Services | Linux Support and R&D |
| September 2003 – August 2004 | KAZ Group Pty Ltd | Internal Support |
| September 2004 – March 2005 | City of West Torrens (KAZ) | Desktop Support |
| March 2005 – January 2006 | City of Marion (KAZ) | Desktop Support |
| April 2006 – May 2007 | KAZ Group Pty Ltd | Support Engineer |
| July 2007 – January 2011 |
KPTech | Lead Support Engineer |
| January 2011 – Present | Caramel |
IT Consultant |
KPTECH, Mawson Lakes / Rostrevor SA
July 2007 - Present
Lead Support Engineer
In this role I was the senior technical engineer responsible for many projects, and providing guidance and advice for the other technicians.
I was also responsible for getting our Managed Services offering off the ground. This included research into Managed Services methodologies, the sales process, developing marketing materials and building interest within our client base. I drafted our agreement template, pitched the solution and signed most of the clients we now have on Managed Services. I also installed, implemented and maintained the Kaseya software to manage about 100 endpoints.
I researched and recommended the AutoTask PSA platform and was tasked with its entire implementation. I customized the system to our business and set up policies and workflow rules. The hardest part was user training; it was met with a lot of resistance but was eventually accepted. In a short time everyone was sold on the benefits and we never looked back to our “Outlook Calendar and Tasks” method of tracking jobs and billable time.
In addition to being the primary technical resource for the following projects, I was also responsible for scoping the requirements, providing advice to clients and our own sales staff, and following the projects through to completion.
Successful Projects:
Responsibilities:
Technologies:
This was a challenging and very rewarding role that required me to manage the IT requirements of about 70 support clients. I built strong relationships with my clients as their primary point of contact for any IT requirements, and was trusted to make recommendations regarding their infrastructure and future direction.
Achievements:
Responsibilities:
Clients I supported include:
Technologies:
Responsibilities:
Responsibilities:
Responsibilities:
Seconded to Jobs Statewide
Firewall Design, Build and Configuration
Built several inexpensive firewalls from standard PC hardware using the FreeBSD operating system.
Details:
Seconded to Nestle
Server Relocation
Assisted with the relocation of servers and the patching of new network points.
Seconded to Aussie Home Loans
Server Relocation
Assisted with the relocation of servers and the patching of new network and phone points.
Responsibilities:
Currently Studying for Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure Configuration
References are available upon request.
These terms were designed to improve the cash flow in our small business; to ensure that we can continue to provide you with great service for many years to come.
A ticket will be created for all issues that require technical assistance.
Time recorded in these tickets will be billed weekly and is payable whether the ticket has been completed or not. This ensures that ongoing work does not generate a surprise bill which you are unable to pay. Remember, you are not paying for a deliverable product, you are paying for our time, which has already been provided.
Terms are 14 days. If invoices are not paid by the due date then your account will be put on credit hold. After another 7 days a $55 late payment fee will be added to your account.
All hardware must be pre-paid for. The hardware will not be ordered until funds have cleared in our bank account.
On the 1st of January an invoice goes out for February in advance. The invoice terms are 14 days. After the 20th January, a $55 late payment fee is added to the account.
If the invoice is still unpaid on the 1st February, all services will cease and the account will go into credit hold.
New services will not be set up until the fund have cleared in our account.
Renewal notices will be sent one month in advance. If they are not paid, services will be terminated.
Your credit hold will be removed after all outstanding invoices are paid in full and the funds have cleared in our bank account.
No work will be performed on any of your tickets until the credit hold has been removed. New tickets can still be logged to be worked on after the credit hold has been removed.
With 10 years IT experience behind him, Daniel has helped a variety of clients across Adelaide with their technology needs. His focus is using Microsoft technologies to help relieve small business headaches.
Having worked with a large IT service provider and also as a sole trader, Daniel is now working with Caramel Computing.
